Shipping policy

Order Processing Time
All orders are processed within 2–5 business days. Custom and personalized items may require additional processing time depending on the complexity of the design.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• United States: 5–10 business days after shipment
  

Delivery delays can occasionally occur and are outside of our control once the package has been handed to the carrier.

Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped.

Custom & Personalized Orders
Because many of our products are custom-made, production time is required before shipping. Please ensure all personalization details (names, spellings, sizes) are correct before placing your order.

We are not responsible for errors submitted by customers.

Lost or Damaged Packages
Silly Billy Dog Shop is not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim. You may also contact us at sillybillydogshop@gmail.com